Building & running the company
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Company:
Do You Have Employees but no Team Leads?
May 16, 2026
Here’s How to Take The Next StepHow Do I Get Out From Under the Day-to-Day and Work On My Business?That’s the most common question I hear from owner/operators.You’ve got people...
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Tasks Projects & Roles
March 28, 2026
Management is getting work done through others. Here's HowCare about the output not the workThis is a subtle but powerful distinction. Here’s what I mean. When you get in your...
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Compensation Ideas – But Only If …
February 15, 2026
Incentives are powerful - but hard to get right.“Show me the incentive and I’ll show you the outcome” - Charlie Munger.If only business were that simple. The problem is we...
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Visionary? Integrator? Here's a better idea
February 7, 2026
Different Outputs from a Single PersonWhen I read about the distinction between a Visionary and an Integrator in the EOS literature my first thought was “Those are just different names...
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Why You Can't Work ON Your Business
January 3, 2026
Even though you think you canI know it’s not a great idea to tell your audience that they’re wrong. But in my experience of working with hundreds of SMB owners...
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All the Company Systems in One Diagram
May 4, 2025
I'm Obsessed with systems - as if you couldn't tellThe colored blocks represent the major systems and with subsystems listed within them. Each system produces a number of outputs (results)....
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Management is not Leadership
April 6, 2025
Plus a Special Announcement you won't want to missPeople confuse management and Leadership. They're not the same. This post is about why you need both but if you confuse them...
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What Happens When People Fail?
March 8, 2025
Your Maturity as a Manager is Shown in the AnswerOften when people hire me it's because they're frustrated with the repeated failure of an employee. They complain (or vent to...
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Why I Hate the NPS Score for Employee Surveys
January 25, 2025
You Need Actionable Insights not a NumberTL; DR You absolutely should survey your employees because an anonymous survey will tell you things that you won't learn otherwise. The goal of...
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The Problem with Good Judgement
January 12, 2025
Here's How to Fix it. Humans are great at making quick judgements. Discernment may be one of our superpowers as a species. We immediately come to conclusions about what's going...
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Do you need a VA, PA, AA, EA, or CoS?
December 8, 2024
What's up with all the letters?I've been working with a few clients recently who are hiring their first assistant. It's hard for some people and I get why. I imagine...
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Don't Follow My Advice
November 24, 2024
Take it. But Don't Follow It. Take My Advice. But don't follow it.I spent many years mentoring start up founders and I always warned them about mentor whiplash. That's when...
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The Problem with Systems
October 12, 2024
The problem is the exceptions - and that's the rule!There are so many benefits to systemizing your company. Without systems, work gets done by people with a lot of knowledge,...
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Naming Conventions
October 5, 2024
Warning: This is a Nerdy Post"I don't want to just learn what this guy does. I want my company to learn it." I heard those words from a buyer (we'll...
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Tie Your Shoes Properly
September 21, 2024
That's the first lesson from the greatest NCAA basketball coachJohn Wooden is famous for being arguably the greatest basketball coach in college sports and for propelling many of his players...
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More Revenue with Output Thinking
September 14, 2024
Revenue doesn't come from where you think it doesOne problem I run into when helping clients adopt Output Thinking is that entrepreneurs often don't go deep enough. Here's what I...
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