Focus Area: Customers

  • February 28, 2026
    What Makes a Sale?The first time this happened I was surprised. I was talking with a client and his team…
  • March 16, 2025
    NOT political - it's about marketingGood marketers consider the problem to be "How can convince people to buy what we…
  • February 8, 2025
    Read this Before you Hire an Agency - or a Person[Warning - this post will be nerdier than usual.]The Output…
  • September 14, 2024
    Revenue doesn't come from where you think it doesOne problem I run into when helping clients adopt Output Thinking is…
  • February 18, 2024
    The answer will surprise youThe output you want from customers is revenue. And you spend time, money, and effort, to…
  • July 9, 2023
    Blame Dysfunctional SystemsI've gotten a lot of new subscribers recently so I'll do a quick introduction. First WELCOME. I help…
  • March 24, 2023
    Nothing happens till you sell somethingSales is the process through which somebody who could be a customer becomes a customer.Let's…