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200,000 deliveries a day. 5,000 employees (many barely literate) and an enviable error rate without depending on electronic technology. And such dedication that when Royalty visits, Prince Charles (yes, THAT Prince Charles) adjusts his schedule to fit theirs, because they…

Why you should hire the best: In almost every category the best is way beyond good. You'll get 10 times the results from the best people than you will from really good people. It will be more fun to work…

The society which scorns excellence in plumbing because plumbing is a humble activity and tolerates shoddiness in philosophy because it is an exalted activity will have neither good plumbing nor good philosophy. Neither it's pipes nor its theories will hold…

Right after I tell you that you have a lot of bosses comes this article by Joel Spolsky about Seven Steps to Remarkable Customer Service. That's Seth Godin's definition of Remark-Able: Being so good, people remark. Takeaways: Fix every problem…

What a thrill it is when that day finally comes. That is the company founder's joy. Also the company founder's deception. Also (potentially) the company's destruction. Joy Well duh! Now you can finally do what you know needs to be…

Among the many tasks of a CEO probably the hardest and most beneficial is to obliterate SHEEPWALKING. The term comes from this post by Seth Godin who defines it as what happens when you hire "people who have been raised…

Jessica Hagy's stuff is funny, clean, and shows you new ways of looking at the world. What more could you ask for? [tags]Humor, Insight[/tags].

You wouldn't ever spend a penny of your company's money without expecting some benefit. You spend advertising to get sales, you spend on inventory to have something to sell. You spend on sales people because they put money in your…

Maybe. Ben Stein worries. (Yes - the Ben Stein from Ferris Beuller's Day Off - he's a legitimate economist). Check out this article.

I came across this in a letter by Jim Womack, author of Lean Thinking and, to hear him tell it, one of the developers of the Toyota Way. The graphics are mine - which is why I'm not a graphic…